Our refund/return/exchange policy is as follows:
The Scrappers Team Store will accept exchanges for sizes or for an item of equal value. To exchange, mail the item back to us with a note stating why you want to exchange the item. Also include the new size you would like or the new item of equal value that you wish to receive. The mail-back shipping cost will be the responsibility of the customer. The Scrappers will cover the cost to ship the new item.
If the item is defective, the Scrappers Team Store will refund the shipping cost and exchange for a non-defective item of equal value. The defective item must be shipped back to the Scrappers before a new item will be mailed.
Refund requests must be made within 10 days of receiving the item. All items involved in the refund must be shipped back before the refund will be applied. Refund requests must be made by either calling Isaac Powell at (330) 505-0000 or emailing email@example.com. If you wish to exchange the items, please see our Exchange Policy.
Mailing address is: Mahoning Valley Scrappers ATTN: Team Store 111 Eastwood Mall Blvd. Niles, OH 44446
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.
We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
If you received a partial order, please send us an email with the details of your partial order inquiry by emailing firstname.lastname@example.org. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received an incorrect order, please send us an email with the details on your incorrect order inquiry by contacting email@example.com
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.